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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bruce Singer

June 12, 2026

5  out of  5
rating by Bruce Singer
"Matt Downing and his team at his local State Farm Office are among the most professional and dedicated insurance agents I’ve had the pleasure to have represent me and my family. Matt, Cale, Hannah and the rest of the staff have worked on my Homeowners, Auto and Health Insurance policies for 18 years without a hitch. Being an attorney I’ve sadly encountered many insurance agencies and agents that are less than qualified and professional in demeanor and follow through. Matt and his group are nothing short of remarkable… fast, reliable and consistent. I highly recommend Matt Downing Stare Farm to anyone looking for a great insurance agent. Bruce Singer"
We responded:
"You are awesome Bruce!! Thank you!"
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bruce singer

June 12, 2026

5  out of  5
rating by bruce singer
"I’ve used Matt Downing & his State Farm agency for 18 years for Homeowners, Auto & Health Care Insurance. As an attorney I’m very skeptical of most insurance agents. Matt Downing, Cale and the rest of his team are the highest level of insurance professionals. I highly recommend Matt & Cale to anyone looking for quality insurance services and reasonable premiums. Bruce S"
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Brad Blanchette

May 30, 2026

5  out of  5
rating by Brad Blanchette
"⭐️⭐️⭐️⭐️⭐️ 10+ Years of Outstanding Service I’ve been with Matt Downing’s State Farm office in Kalispell for over a decade, and the experience has been consistently exceptional. Matt and his team have always been professional, responsive, and genuinely committed to taking care of their clients. When I needed a business policy, Matt made the entire process smooth and stress‑free. He took the time to understand exactly what I needed and walked me through every detail so I felt confident and protected. I also trust Matt with my life insurance needs, and he’s always been clear, honest, and incredibly knowledgeable. It’s rare to find an agent who combines expertise with this level of personal care. I’m grateful for the service I’ve received over the years and highly recommend Matt and his team to anyone looking for reliable insurance support."
We responded:
"Thank you so much for the 5-stars, Brad! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Vince Espinosa

May 28, 2026

5  out of  5
rating by Vince Espinosa
"Matt is always readily available and professional. If you need anything I highly suggest going with him and it will get handled in a timely manner!"
We responded:
"Thanks so much for the amazing review, Vince! We really appreciate it!"
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Danny McCamley

May 27, 2026

3  out of  5
rating by Danny McCamley
"Disappointing service today. It’s usually much better."
We responded:
"Hi Danny, I am sorry you didn't have as positive of an experience today. I would like to talk to you about what happened and how we can make it better. Please touch base with me at the office between 9 and 5 and we can discuss further."
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Rae Mitchell

February 10, 2026

5  out of  5
rating by Rae Mitchell
"Best insurance agent in Kalispell! Jessica helped me get a much cheaper price than I previously had. She was also very helpful with all my questions. She got me taken care of the same day. When I moved, she got me connected with another agent as well. She is very nice and has great customer service. Matt is very nice as well and is super knowledgeable. Really enjoyed my time working with them. Would always recommend."
We responded:
"Thank you so much for the 5-stars, Rae! We hugely appreciate your feedback. We work hard to make sure our clients feel they are valued and know that we care!"
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Jordan Nelson

January 10, 2026

5  out of  5
rating by Jordan Nelson
"Has done my insurance for years and always go above and beyond to help me! Highly recommend Matt and his office for your insurance needs."
We responded:
"Thank you Jordan, we appreciate the comment!"
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Jean Darling

December 22, 2025

5  out of  5
rating by Jean Darling
"Great service"
We responded:
"Thank you Jean!! We appreciate it!"
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Levi Woolington

October 15, 2025

5  out of  5
rating by Levi Woolington
"Hannah was very prompt."
We responded:
"Thank for the review Levi! We appreciate it!"
Profile photo of Levi Woolington

Levi Woolington

October 15, 2025

5  out of  5
rating by Levi Woolington
"Hannah was very prompt."
We responded:
"Thank for the review Levi! We appreciate it!"
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Linda Marks

September 10, 2025

5  out of  5
rating by Linda Marks
"Always so helpful!"
We responded:
"Thank you so much Linda!! We appreciate you!"
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Jeff Manna

January 25, 2025

5  out of  5
rating by Jeff Manna
"Knowledgeable , helpful, & service oriented . Matt is my fourth SF agent as we have moved & relocated. He ranks high in his ability & willingness to serve our needs. His staff is equally capable & knowledgable ."
We responded:
"Thank you so much Jeff!! It is always a pleasure to work with you!"
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greydon Rohrick

September 16, 2024

5  out of  5
rating by greydon Rohrick
"Outstanding service!"
We responded:
"Thank you Greydon! It was nice meeting you today!"
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Laurie Eskoff

September 11, 2024

5  out of  5
rating by Laurie Eskoff
"Hannah and Jessica have been very helpful with our policy for a new structure. The response when I called was immediate, and they had the needed information at their fingertips. Very happy with our choice of agents in Kalispell."
We responded:
"Thank you so much Laurie! We work hard to make sure our clients are taken care of. Hannah and Jessica are always here to help if/when you need us!"
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Lynn W

February 3, 2024

5  out of  5
rating by Lynn W
"He's been my agent for years, home +auto. Recently had a car accident. He worked seamlessly with me, the shop and adjuster to get my car returned to me just like new in a flash. I would HIGHLY recommend."
We responded:
"Thank you so much Lynn!! We try hard to make sure our clients are taken care of and really appreciate your business!"
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Loni Conley

October 13, 2023

5  out of  5
rating by Loni Conley
"Matt, Hannah, and Kale at the office are always friendly and knowledgeable. They provide true local service with excellence!"
We responded:
"Thank you so much Loni!! We really appreciate it and are so happy to have you as a client!!"
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Danny M

October 2, 2023

5  out of  5
rating by Danny M
"Always wonderful, extremely kind and so nice to work with and do business with."
We responded:
"Thank you so much Danny! We always strive to treat clients well and I am glad we were able to make your interaction great!"
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Amanda Morris

April 17, 2023

5  out of  5
rating by Amanda Morris
"Truly cannot day enough great things about this amazing team. Hannah has been the most amazing help when it came to my unique situation, she has been patient and was always in contact. She went above and beyond to help me. Thank you Hannah I appreciate you and your support!!!!"
We responded:
"Thank you so much Amanda!! Hannah is a huge part of our team and truly cares about our clients. We very much appreciate your review!!"
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Olivia Kotila

August 31, 2021

5  out of  5
rating by Olivia Kotila
"The agents were very helpful and very responsive. Very glad I ended up going through State Farm!"
We responded:
"Thank you so much Olivia! Happy we could help!"
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Heidi Olson

August 9, 2021

5  out of  5
rating by Heidi Olson
"Matt is a very knowledgeable and communicative with both his clients and business partners. Matt was quick to respond over the weekend and went above and beyond to help his clients with their home insurance needs. I would highly recommend him!"
We responded:
"Thank you so much Heidi! Happy we could help!!"
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Tanner Osweiler

February 8, 2021

5  out of  5
rating by Tanner Osweiler
"Best agent in town hands down!!!!"
We responded:
"Thanks Tanner! We appreciate it!"
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Antoinette Moncada

December 12, 2020

5  out of  5
rating by Antoinette Moncada
"Stasha was very helpful in explaining everything for me and very personable, friendly and professional."
We responded:
"Thank you so much Antoinette!! We appreciate having the opportunity to sit with you!!"
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Emily Houser

June 19, 2020

5  out of  5
rating by Emily Houser
"An absolutely wonderful group of humans! I have never had such an easy, personable, and enjoyable experience like this when dealing with my car and renter's insurance! 10/10 would recommend!"
We responded:
"Thank you so much Emily!!"
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Audrey Mueller

June 1, 2020

5  out of  5
rating by Audrey Mueller
"They are the best 😀"
We responded:
"Thank you Audrey!!"
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Brandon DeBoer

January 11, 2020

5  out of  5
rating by Brandon DeBoer
"Great people that are welcoming and accommodating. They honestly try their best to save you money without compromising coverage. Saved me $160 per month over my previous "preferred" company on my autos and travel trailer with the same level of coverage!"
We responded:
"Thank you for your review Brandon!! We appreciate your business!"